Loyalty Rewards Program Terms & Conditions
General. By registering and using an account on the Sites, Apps, or Services in accordance with these Terms and Conditions (these “Terms”), you are opting into Rita’s loyalty and rewards program (the “Loyalty Program”) and agree to be bound by these Terms, Rita’s General Terms and Conditions, the Rita’s User Generated Terms and Conditions, Rita’s Cookie Policy, Rita’s Privacy Policy, and Rita’s California Privacy Policy (for California residents), each of which is incorporated herein by reference. After registration, you are a Loyalty Program member (“Member,” “you,” or “your”) and eligible to earn and/or redeem loyalty rewards (“Loyalty Rewards”) sent to you by Rita’s Franchise Company, LLC (“Rita’s,” “us,” or “our”) via the App. Loyalty Rewards may only be available for a limited time, and Rita’s, in its sole discretion, has the right to change how Loyalty Rewards are earned and/or redeemed. Registration and participation in the Loyalty Program is your acceptance of these Terms, including any future modifications.
About Rita’s Loyalty Rewards Program. Rita’s Loyalty Rewards is one way in which Rita’s endeavors to reward and thank loyal customers for patronizing Rita’s shops and purchasing Rita’s products. Rita’s Loyalty Rewards members are able to earn and accumulate purchases that can be redeemed for Loyalty Rewards at participating Rita’s shops. Unfortunately, not all Rita’s stores have the ability to award Loyalty Rewards at this time.
Personal Use. The Loyalty Program is intended for personal use only. Commercial use is prohibited. The Loyalty Program is not targeted towards, not intended for use by, anyone under the age of 13.
Opt-in for Communications. By registering and using an account on the Sites, Apps, or Services you opt-in to communications from Rita’s through text messages, emails, and push notifications.
Earning and Redeeming Loyalty Rewards. You can earn Loyalty Rewards for eligible purchases made at any participating Rita’s shop. To earn Loyalty Rewards while visiting a participating Rita’s shop, you must provide our Treat Team your in-app QR code to scan, email address, or phone number (“Account Verification”). After the Account Verification of seven (7) purchases, you will receive a virtual reward for a free small Italian ice, frozen custard, or gelati (“Reward(s)”) from Rita’s via the App, which are redeemable at participating Shops. Loyalty Rewards are automatically earned with purchases made through online ordering via the App. It may take up to 48 hours for your Reward to become eligible for redemption, your Reward cannot be redeemed on the same day it is earned, and only one (1) purchase every four hours counts towards Loyalty Rewards. To redeem your Reward while visiting a participating Rita’s shop, you must (i) have a Reward to redeem in your account and (ii) provide our Treat Team your in-app QR code for them to scan, email address or phone number (“Redemption”). To redeem a Reward with an online order via the App, you must select the Reward before submitting the order. A maximum of one Reward can be redeemed each day. Rewards (i) have no cash value; (ii) may not be redeemed or exchanged, in part or in whole, for cash or any cash equivalent; (iii) may not be combined with other offers, promotions, discounts or coupons; (iv) are not transferable; (v) may not be applied to past purchase transactions; and (vi) may not be substituted. Redeemed Rewards are deducted automatically from the Member’s account. If a purchase is voided/refunded, that purchase does not count toward Reward accumulation. If you attempt to redeem a Reward and the purchase is voided and/or refunded, you can use that Reward for future use. In the event of a dispute regarding Reward(s), you must notify us within thirty (30) days of the transaction in question and we will make a final determination related to the dispute. It may take several days for your account to show the accurate number of Reward(s) after any purchase is voided/refunded or after the resolution of any discrepancy.
Exclusions to Earning Rewards. You may not earn Loyalty Rewards in connection with certain types of beta or promotional programs. Loyalty Rewards may be earned at participating Rita’s shops only.
Birthday Reward. You can receive a Birthday Reward by opting-in through the Site, App, or Service and providing your birthday date upon registering your account. If you do not opt-in through the Site, App, or Service, you will not receive a Birthday Reward through your account. You will receive a Birthday Reward on your birthday or Half Birthday if your Preferred Shop is a Seasonal Shop and your Birthday falls between October and February. To redeem your Birthday Reward while visiting a participating Rita’s shop, you must complete Account Verification. To redeem your Birthday Reward in connection with an online order via the App at a participating Shop, you must select your Birthday Reward before submitting your order. You are only eligible to receive one Birthday Reward per year and your Birthday Reward is only redeemable for seven (7) days after your receipt in your account. If your Birthday Reward is not used within seven (7) days of issuance your Birthday Reward is automatically forfeited and deducted from your account. Your Birthday Reward is only available for a limited time and Rita’s has the right to change, eliminate, or substitute Birthday Rewards in its sole discretion.
Expiration. There is no limit to how many Loyalty Rewards you can accumulate. Loyalty Rewards expire nine (9) months from the date they are earned (“Expiration Date”). Loyalty Rewards that are not redeemed are automatically forfeited and deducted from the Member’s account on the Expiration Date.
Third-Party Delivery. You will not earn Loyalty Rewards for purchase through third-party delivery services such as DoorDash, Uber Eats, Grubhub and or other delivery services. Additionally, you may not redeem Loyalty or Birthday Rewards through third-party delivery services.
Term. You may withdraw from the Loyalty Program any time by (i) calling 1-800-677-7482 or (ii) by deleting your account on the Site, App, or Service. In its sole discretion, Rita’s reserves the right to terminate your account and/or revoke any and all benefits, including any earned Loyalty Rewards, if you (i) abuse any of the Loyalty Program privileges; (ii) fraudulently use the Loyalty Program, including earning benefits through deception, forgery and/or fraud; or (iii) otherwise fail to comply with these Terms. Any decision by Rita’s including, termination or revocation of your account, is final and binding. If you withdraw from the Loyalty Program or Rita’s terminates your account, all benefits, including earned Loyalty Rewards, are immediately terminated and forfeited.
Changes. Rita’s reserves the right to change, update and/or discontinue, in whole or in part, these Terms or any portion of the Loyalty Program, and/or any policy, FAQ, guidelines or disclosures pertaining to the Loyalty Program, at any time in its sole discretion and without advance notice to you or any other participants. Unless otherwise specified, any changes or modifications will be effective immediately upon posting the revisions to our terms, and you waive any right you may have to receive specific notice of such changes or modifications. Such changes may affect previously accumulated Loyalty Rewards. If Rita’s changes or modifies these Terms, the “last updated” date located at the top of these Terms will be revised accordingly. Your participation in the Loyalty Program confirms your acceptance of these Terms and any such changes or modifications. Therefore, you should review these Terms and applicable policies and FAQs frequently to understand the terms and conditions that apply to the Loyalty Program. If you do not agree to the revised Terms, you must stop participating in the Loyalty Program.
Text Messages. By providing your mobile number when you register for the Loyalty Program, you consent to receive mobile text messages regarding your orders, our Loyalty Program, and exclusive offers and promotions from Rita’s. You may receive up to 3 exclusive offers and promotions text messages per month.
You understand that you do not have to sign up to receive text messages.
By signing up, you are confirming you are over the age of 13.
You understand that we will send mobile text messages using automated technology.
Standard message and data rates may apply. Reply STOP to cancel. For more information, email us at appsupport@ritascorp.com or call 1-800-677-7482.
Other. There are no participation or membership fees associated with the Loyalty Program. Rewards earned in connection with the Loyalty Program are promotional, have no cash value, and cannot be redeemed for cash. In addition, your redemption of rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Rita’s.
Your Loyalty Program account is personal to you and may not be sold, transferred, or assigned to, or shared with family, friends or others, or used by you for any commercial purpose. You may only have one Loyalty Program account.
Without notice to you, Rita’s reserves the right to suspend any Loyalty Program account and/or terminate any such account and/or participation in the Loyalty Program if Rita’s determines, in its sole discretion, that you have violated these Terms or that your use of the Loyalty Program is unauthorized, deceptive, fraudulent, or otherwise unlawful. Rita’s may, in its sole discretion, suspend, cancel, or combine Loyalty Program accounts that appear to be duplication. In the event that your participation in the Loyalty Program is terminated, all earned rewards are void.
Rita’s reserves the right to change, modify, discontinue, or cancel the Loyalty Program or any part of the Loyalty Program at any time, and its sole discretion, without notice to you.
LIMITATIONS ON LIABILITY. UNDER NO CIRCUMSTANCES SHALL RITA’S BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE LOYALTY PROGRAM, ANY REWARD POINTS, REDEMPTIONS FOR ELIGIBLE PRODUCTS OR THESE TERMS EVEN IF RITA’S HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BY PARTICIPATING IN THE LOYALTY PROGRAM, YOU AGREE THAT RITA’S HAS NO RESPONSIBILITY OR LIABILITY FOR ANY EXPENSE, LOSS, COST, INJURY, DAMAGE, OR ANY OTHER MATTER OR THING WHATSOEVER, HOWEVER SUFFERED OR CAUSED DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO LOYALTY PROGRAM OR THESE TERMS, INCLUDING WITHOUT LIMITATION: (I) ANY FAILURE, DELAY OR DECISION BY RITA’S IN ADMINISTERING THE LOYALTY REWARDS OR THESE TERMS, INCLUDING REVISIONS THERETO; (II) UNAUTHORIZED USE BY ANY THIRD PARTY OF YOUR LOYALTY REWARDS ACCOUNT; OR (III) THE LOSS, THEFT, OR DELAYED NOTIFICATION OF ANY REWARD POINTS ISSUED UNDER THE LOYALTY PROGRAM OR THESE TERMS. ANY LIABILITY RITA’S MAY HAVE TO YOU FOR ANY NEGLIGENCE, BREACH OF CONTRACT, OR OTHER CLAIM, IS LIMITED TO CREDITING YOUR LOYALTY PROGRAM ACCOUNT WITH THE REWARD POINTS SO DETERMINED TO BE EARNED BY YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SUCH EXCLUSIONS MAY NOT APPLY TO YOU.
Arbitration; Governing Law; Entire Agreement; Construction. These Terms provide that all disputes, controversies, or claims arising between you and Rita’s will be resolved by BINDING AND FINAL ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights (except for matters that may be taken to small claims court or as it relates to provisional or injunctive relief). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania without regard to any conflict of law rules or principles. These Terms constitute the entire agreement between you and Rita’s with respect to the Loyalty Program. If any provision of these Terms is determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Inquiries or Questions. If you have any questions regarding these Terms or the Loyalty Program, please visit our website at https://www.ritasice.com/ or call us at 1-800-677-7482.